In the sections below you will find answers to frequently asked questions you may have about Donna Dorée's jewelry, about the ordering process or, for example, about exchanging or returning your product. Is the correct answer not listed? Please send an email to our customer service via .

Materials & care

Order & delivery

Exchange & return


Another question? Let me know...

If you find yourself in a bind, please don't hesitate to complete the contact form or send an email to

Rest assured that your message or email will be sent directly to the artist, and I will make every effort to respond as swiftly as possible. Regardless, you will receive a response within one to three working days.

Contact Form