Ordering & delivery
Ordering
The webshop displays the prices of the products, which are stated in Euros and include VAT.
When placing an order on the webshop, the customer is required to make the payment(s) to Donna Dorée using the specified payment methods outlined in the ordering procedure.
Donna Dorée offers various payment methods, including:
- Electronic payment (iDeal): A trusted, secure, and convenient method for online purchases within your own online banking environment.
- Bancontact: The widely recognized online payment method in Belgium.
- Sofort: Similar to iDeal, Sofort banking is available for customers with accounts in Germany, Austria, Switzerland, Poland, Italy, Spain, Belgium, and the Netherlands.
- Credit card payment (Mastercard/Visa): Safely complete your online purchase with a protected and insured transaction using Visa or Mastercard.
- Apple Pay
- Google Pay
In addition, our system includes Shop Pay, Powered by Shopify. As a customer, you can enjoy a faster checkout experience by securely storing your shipping and payment information.
Shipping costs are waived for customers within the Netherlands and Belgium above €100,-. For customers outside these countries, delivery costs will be added. The applicable delivery costs and any other additional charges are clearly stated prior to the customer confirming their order.
Please be aware that all return shipping costs are the responsibility of the customer. For further information regarding exchanges and returns, please visit the dedicated exchange & return page.
Delivery
All orders are dispatched from my studio located in the Netherlands. Donna Dorée processes all orders during working days and transfers them to MyParcel (PostNL), our shipping partner. Once your package is shipped, you will receive an update containing the necessary information. Within the Netherlands, MyParcel (PostNL) typically delivers on the next delivery day (Monday to Saturday), but always within 2 delivery days. Donna Dorée will provide you with a track & trace link to keep you informed about the progress of your shipment, allowing you to know exactly when to expect your package.
The products are delivered to the address specified by the customer. It is important to ensure that the address provided is accurate, as any inaccuracies will be the responsibility and risk of the customer.
In the event that you are not available to receive the package, please note that for safety reasons our jewelry will not be delivered to your neighbors. Instead, it will be taken to the nearest Post office.
Please be aware that the delivery time frame stated on the website is not binding and serves as an indication provided by the parcel services. If, for any reason, the delivery of your product cannot be completed within the specified timeframe, Donna Dorée will notify you accordingly. In the unlikely event that a product is no longer available, Donna Dorée will promptly inform you and offer a suitable replacement product. In such cases, you have the right to cancel the agreement without incurring any additional costs.
Is something wrong with the ordering process?
Please contact service@donnadoree.com
